Blogs

As Jira and Confluence support providers, we frequently encounter a common, yet problematic, scenario: users who are accustomed to an "ad hoc" style of support. This often stems from well-intentioned administrators who, in an effort to be helpful, inadvertently establish practices that can lead to chaos and inconsistency within the Jira instance. The Slippery Slope of Uncontrolled Customization 

This blog post discusses configuration management in Jira.Jira, as a tool, was never fundamentally designed to support the seamless movement of configurations from one environment to another. This is a common misconception, but unfortunately, it's not truly the case in practice. The Illusion of Simple Configuration Changes 

As consultants deeply entrenched in the world of Jira, we often find ourselves pondering the future of Jira Data Center. While Atlassian has been steering users towards Jira Cloud, and the eventual "demise" of Data Center is a whispered possibility (though hopefully far off!), we still have ample time – perhaps five-ish years – to leverage its capabilities. And for many of us, Jira Data Center is where we earn our living.

Goodbye to "Manage Apps," Hello to "Connected Apps"The first major update revolves around how we manage apps within Jira and Confluence. Atlassian had announced last year that the traditional "Manage apps" section would be transitioning to a new area called "Connected apps."

Create Jira Issues from Gmail with the New Atlassian AppThis is a big one! Atlassian has released a new Gmail add-on that lets you create Jira issues (or, as Atlassian now calls them, "work items" – a term still causing a bit of a stir!) directly from your email.Here’s how it works:

Welcome to a roundup of the latest updates from the Atlassian ecosystem. This week, we're focusing on Trello, the Atlassian community, and other interesting news.Trello UpdatesTrello is a popular tool for simple task management, distinct from Jira which is better suited for IT software development and service desk. If you're unsure which to use, do some research or reach out for guidance.Several updates are coming soon to Trello:

Let's dive into some of the latest updates and interesting discussions emerging from the Atlassian ecosystem. This week, we've got some fascinating developments across Compass, Trello, agile practices, and even a look into Atlassian's AI advancements.

With the Atlassian Team '25 event making waves in the ecosystem—most notably the announcement that Rovo will be free with all Jira plans—there’s a lot of buzz. But while those updates settle in, let’s shift focus to a critical topic: reporting in Jira.

Jira is a powerful tool that can streamline project management and team collaboration, but its effectiveness depends on how well it is implemented and adopted. Organizations often focus on setting up Jira without necessarily evaluating its impact over time. In this blog, we’ll explore key indicators to measure the success of your Jira deployment.

Jira has long been the go-to platform for agile project management, helping teams plan, track, and deliver work efficiently. But with the rise of Artificial Intelligence (AI), the way we interact with Jira is evolving—making it not just a task manager, but a smart assistant for your entire project lifecycle.Smarter Issue PredictionsProblem: Manually categorizing, prioritizing, and assigning issues can be time-consuming and error-prone.