- 60 hours of support (5 hours/month)
- Response time of 2 working days (except outages)
- Application level support
- Server maintenance
- Tweaks in the customizations
- New customizations are charged separately
- JIRA version should be supported by Atlassian
- Regular backups and house keeping
- Performance evaluation from time to time
- Regular guidance from our JIRA expert on best practices and scaling
If these terms doesn't suit you then do call us and we can discuss something that works best for both of us.