Atlassian Support

If you don't have internal resources to manage your Atlassian tools or just need help from time to time without spending too much money then our support package could be a wonderful option as well. The following activities are usually covered in Atlassian support.

• Application configuration support
• Tweaks in the customisation (no new implementation)
• Regular guidance from our experts on best practices
• Treat this as a support time account that you can use when you need expert advice or help in maintaining your Atlassian tools.

What is not considered support?

• Jira/Confluence upgrades
• Training
• Writing new scripts or changing logic in existing scripts
• Building a new solution using Atlassian Tools
• Or any other Atlassian Consultation

Sparxsys Standard 60 hours support

• 1 working day response SLA
• Validity 6 months
• Minimum time log: 15 min
• Maximum time log per ticket: 30 mins (Anything more than 30 mins will be considered under Atlassian Consultation rate)

Sparxsys Standard 120 hours support

• 1 working day response SLA
• Validity 1 year
• Minimum time log: 15 min
• Maximum time log per ticket: 30 mins (Anything more than 30 mins will be considered under Atlassian Consultation rate)

Adhoc support hours

If you need to purchase additional hours or need our adhoc support then it would be charged @ £75 per hour.

Want to get started? Contact us today.